1. Introduction & Overview

SAP Global Services ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy applies to our website (https://sapglobalservices.co.in/) and all related communications, booking tools, and business operations across our 3PL Logistics, Travel & Flight Ticketing, and Digital Marketing service lines.

By visiting our website or utilizing our services, you consent to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect personal information necessary to fulfill your service requests, process bookings, and improve overall user experience. This includes:

• Personal Identifiers: Full name, date of birth, gender, and government-issued identification numbers (e.g., passport details for international travel reservations).
• Contact Details: Email address, phone number, billing address, and physical shipping/delivery addresses.
• Travel & Logistics Details: Passenger details, flight preferences, itinerary records, cargo descriptions, and shipping origin/destination data.
• Financial Information: Payment card numbers, billing information, and transaction history required for completing orders.
• Technical Data: IP address, browser type, operating system, referring URLs, and device access parameters collected automatically via logs and tracking technologies.

3. How We Use Your Information

We use the data we collect for legitimate business operations, including:

• Processing, issuing, and managing flight tickets, travel bookings, and logistics fulfillment.
• Providing customer support and responding to inquiries submitted through our portal.
• Sending transaction confirmations, booking updates, and service alerts.
• Managing performance digital marketing campaigns, customer relationship workflows, and website analytics.
• Preventing fraudulent activities, securing our systems, and ensuring compliance with applicable laws.

4. Sharing & Disclosure of Information

We respect your privacy and do not sell your personal data to third parties. We share information only under the following operational circumstances:

• Service Providers & Suppliers: Sharing travel passenger details with third-party commercial airlines, global distribution systems (GDS), and hotel partners to issue valid tickets. For logistics, data is shared with freight carriers and warehousing partners to execute deliveries.
• Payment Processors: Transmitting necessary payment credentials securely to authorized payment gateways for transaction processing.
• Legal Requirements: Disclosing information when required by law, court order, government request, or to protect the legal rights and safety of SAP Global Services and its users.

5. Cookies & Tracking Technologies

Our website utilizes cookies, web beacons, and standard tracking tools to enhance your browsing experience, analyze site traffic, and deliver personalized content.

You can choose to disable cookies through your web browser settings; however, doing so may limit your ability to use certain features or complete transaction requests on our website.

6. Data Protection & Security

We implement industry-standard technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. All online transactions are processed using encrypted communication protocols (SSL/TLS).

7. Third-Party Links

Our portal may contain links to external third-party websites. SAP Global Services is not responsible for the privacy policies, content, or practices of external sites. We encourage you to review the privacy statements of any third-party portal you visit.

8. Updates to Privacy Policy

We reserve the right to revise or update this Privacy Policy at any time. Any changes will be published directly on this page with an updated revision date. Your continued use of the website after modifications are posted signifies your acceptance of the updated terms.